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FAQ's

1. How long will my chocolates last?

All products have a ‘Best Before End Of’ date on the packaging.

Here is an outline of our Noir Range expiry dates:Signature Selection: 4 months.
Fondants (200g): 9-12 months
Drinking Chocolate (220g): 9-12 months
French Vanilla (200g): 9-12 months
Orange Peel (120g): 12-18 months
Candied Ginger (120g): 12-18 months
Coffee Beans (120g): 12-18 months
Chocolates Bars (30g/100g): 9-12 months
Filled Bars (120g): 4-6 months
Mendiants (150g): 12-18 months

2. How do I store my Cocoa Amore chocolate?

We advise you enjoy your Cocoa Amore goodies as soon as possible. However, if you’re wanting to save them for a special occasion, somewhere cool, dry, and away from direct sunlight is best. DO NOT refrigerate as chocolate will absorb moisture and odours in the fridge. Chocolate is happiest in temperatures between 14-20 degrees and humidity levels no higher than 40% to ensure they maintain their quality and taste!

3. Is your packaging eco-friendly?

All of our online orders are packaged in maize-based packing peanuts which are 100% biodegradable.Our Noir Range chocolates are packaged in cardboard sleeves with metal lids and bottoms. These can be recycled.

4. Are your chocolates gluten, dairy, nut free?

All of our chocolates and products are made in an environment where the following allergens are present: PEANUTS, NUTS, DAIRY, GLUTEN, EGG, SOYA, SESAME. Our chocolatiers practise the highest standard of kitchen hygiene and cleanliness to avoid any cross-contamination. However, they may contain traces of these allergens even if they’re not included in production.

We stock some other brands which are 100% free of these:
Chocolat Madagascar – Soya free, dairy free
Firetree – Nut free, dairy free, vegan-friendly, kosher certified, halal friendly
Marou – Nut free, dairy free, gluten free, soya free, vegan-friendly

5. Are your chocolates suitable for vegetarians?

All of our products are suitable for vegetarians except for our products containing marshmallows. Even though our chocolatiers do their utmost to prevent cross-contamination, please note our Vegan/Vegetarian/Dairy free products are prepared in the same environment with the rest of our product range.  All of our Vegan products display a ‘V’ icon in the image.

To explore our Vegan range online, visit www.cocoa-amore.co.uk/product-category/vegan/

6. Do you have chocolates to suit my dietary needs?

Please note all of our chocolates and products are made in an environment where the following allergens are present:
PEANUTS, NUTS, DAIRY, GLUTEN, EGG, SOYA, SESAME.  So they may contain traces of these allergens even if they’re not included in the ingredients during production.

If you would like to order Seasonal Selection Boxes or Cocoa Pods online with dietary requirements (alcohol free or dairy free), please specify when ordering in the ‘notes’ section as you go through to checkout.

7. Can I put a personalised message in my order for the recipient?

When ordering online there is a ‘comments’ section as you go through to checkout. Enter your message in this box and we’ll sort the rest.

8. Do you offer a gift wrap option?

We want to make life easy for you, so of course we do! On each product listed is the option for the product to be gift wrapped in our Cocoa Amore branded paper (£2.00 per item).

9. I have a coupon code, how do I use it?
Select the ‘shopping bag’ icon in the top righthand corner which will take you to a page to enter this code and update the basket.